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Case Study: DASH mobile app

DASH – Service Status Mobile App


Mockups of the Dash App for iPhone 4

Project Overview

“Dash” was created while working with developers, project managers, and stakeholders in an agile (Scrum) environment using JIRA project management and communication tools.
I prepared the layout and visual design for this internal service status notification app, using Photoshop and Illustrator. I was responsible for designing and optimizing all icons and visual elements.
Additionally, this project required the front-end development and database design for a companion administrator’s web portal (tools used: Drupal, Pantheon, MySQL, Acquia Dev Desktop, and GitHub). I prepared a centralized, shareable document repository for development documentation, and authored proposals, project plans, training and marketing plans, etc. and gave presentations to key stakeholders.
The mobile app and companion web app were designed to meet Section 508 requirements for accessibility.

Companion Web Portal – Sketches and Wireframes


We determined that the necessary core experience for the average user was fulfilled by the mobile application, so it was acceptable and even beneficial to add in secondary functionality incrementally for larger devices. Therefore, for the Dash service management tool, the admin console is only available through the desktop web app.

Of the many employees that would be using this app, only an extremely small percentage are service administrators who will be monitoring and setting up the service notification and configuration options. So trying to wedge this complex secondary functionality into the mobile app would only add a level of confusion that might actually hinder the average user’s experience. Instead, the mobile app focused on providing all the core tools that an employee would need to monitor the status of a service.
This approach worked because we were providing a business product and we understood the context our administrators would be working in.
Digital Wireframing in PhotoShop

Mockups of Mobile Layout
User Testing and Review
This project involved regular presentations of design concepts to stakeholders and team members, as well as a thorough review and testing phase, wherein I gathered user feedback via surveys and live user observation. I then came up with design solutions and strategies to address any concerns and suggestions that arose during the review phase.

 

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